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Introducing Power Virtual Agents capabilities in the Center of Excellence (CoE) Starter Kit

We are excited to announce that the Center of Excellence (CoE) Starter Kit now includes Power Virtual Agents. The CoE Starter Kit is a collection of components and tools designed to help you start developing a strategy for adopting and supporting the Microsoft Power Platform.

Before we dig into CoE Starter Kit features, we did want to take a slight detour to explain the motivation behind establishing a Center of Excellence and point out where the CoE Starter Kit fits in that context.

Establishing a Microsoft Power Platform CoE means investing in and nurturing organic growth while maintaining governance and control. A CoE is designed to drive innovation and improvement, and through its central function can break down geographic and organizational silos in order to bring together like minded people with similar business goals to share knowledge and success, whilst at the same time providing standards, consistency, and governance to the organization.

A key principle is to clarify why you’re setting up a CoE, what you aim to accomplish, and the key business outcomes you hope to achieve. Then get started and learn and evolve along the way. For many, the CoE is a first step in fostering greater creativity and innovation across the organization by empowering business units to digitize and automate their business processes, while maintaining the necessary level of central oversight and governance.

The CoE Starter Kit provides some automation and tooling to help teams build monitoring and automation necessary to support a CoE.

Watch a quick overview of the CoE Starter Kit:

The foundation of the kit is a Common Data Service (CDS) data model and workflows to collect resource information across the environments in the tenant (Sync flows).  The assets part of the CoE Starter Kit should be seen as a template from where you inherit your individual solution, or can serve as inspiration for implementing your own apps and flows.

The latest version of the CoE Starter Kit, launched in July 2020, introduces inventory and basic telemetry information for Power Virtual Agents. The existing Power Platform Admin View and the CoE Starter Kit Power BI Dashboard have been updated to include a Power Virtual Agents overview and detail page.

The dashboard provides a holistic tenant wide view with visualizations and insights of resources in your tenant – as an admin, you will be able to query basic inventory (environments, aps, flows, makers, and chatbots) at scale and monitor usage across your entire tenant and at environment level. These reports also support appropriate drill downs, trending and filtering.

As an admin, you will be able to view the following information for chatbots – and of course sort and filter by this information as well:

  • ID
  • Name
  • Environment
  • Created by/on
  • Modified by/on
  • State (Published,…)
  • Last launched
  • Number of sessions
  • Number of components, plus component details
  • Number of flows

You can see the Tenant Overview over here:

And the PVA Overview page here:

The detail view per bot provides you more information on components and flows in  the selected chatbot.

With the setup of the CoE Starter Kit, this information is synced to new Chatbot, Chatbot Component and Chatbot Component Flow entities – this means in addition to the dashboard and admin view provided as part of the kit, you can start to create your own reports and automation on top of the data in the entities.

Limitation

Please note, the CoE Starter Kit will only pick up chatbots that have been created after June 2020, or upgraded if created before.

Get Started

Read the documentation to learn about all the components in the solution, the installation instructions for the solution and additional information on developing a Center of Excellence. In order to get started with collecting data about resources in your tenant including Power Virtual Agents, you will have to set up the Core Components of the kit.

Directly download the solution pack at aka.ms/CoEStarterKitDownload.
View the full documentation and setup instructions at https://docs.microsoft.com/power-platform/guidance/coe/starter-kit

Disclaimer

Although the underlying features and components used to build the Center of Excellence (CoE) Starter Kit (such as Common Data Service, admin APIs, and connectors) are fully supported, the kit itself represents sample implementations of these features. Our customers and community can use and customize these features to implement admin and governance capabilities in their organizations.

If you face issues with:

  • Using the kit: Report your issue here: ms/coe-starter-kit-issues. (Microsoft Support won’t help you with issues related to this kit, but they will help with related, underlying platform and feature issues.)
  • The core features in Power Platform: Use your standard channel to contact Support.