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Empower everyone to easily create conversational bots

Empower everyone to easily create conversational bots

Respond rapidly to customer and employee needs—at scale—with intelligent conversational bots. Accelerate and simplify bot building with GPT, now in preview with Power Virtual Agents.

Discover innovations across Dynamics 365 and Microsoft Power Platform at the Microsoft Business Applications Launch Event on April 4.

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Microsoft Build: Announcing the next evolution of Power Virtual Agents, bringing low-code and pro-code bot development together into one unified authoring canvas.

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Elevate the conversation

Quickly build sophisticated and actionable bots to handle conversations of varying levels of complexity.

Build bots quickly and easily

Make, test, and publish powerful bots faster using AI within a low-code graphical interface, now with GPT support for design and responses (preview).

Deploy across channels and languages

Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

Scale securely with centralised management

Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.

Improve your bots over time

Automatically track critical KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots.

Amplify the value of your bots

Easily incorporate bots into existing business processes using Power Virtual Agents features included with other Microsoft products. Plus, make your bots work harder by using existing functionality from other Microsoft products and services.

Included in Microsoft Teams

If your organisation uses Teams, your employees can already easily build bots for use within Teams at no extra charge—perfect for employee FAQs and HR tasks.

Included with Dynamics 365 Customer Service

If you use Customer Service Chat or Digital add-ins, take advantage of chat, interactive voice response (IVR) bots, and escalation to a live agent by using the included Power Virtual Agents sessions.

Includes Power Automate functionality

Add automation to your bots using the included Power Automate digital process automation capabilities and more than 650 prebuilt connectors—at no extra charge.

Extends to Azure

Easily extend Power Virtual Agents bots for complex scenarios with the Azure Bot Framework Composer—eliminating the need to spin up additional Azure resources.

Coming soon: Unified bot building studio for fusion development

Empower professional developers and subject matter experts to collaboratively build bots with the next evolution of Power Virtual Agents. This intelligent bot building studio combines the pro-code capabilities of Azure Bot Framework Composer with the simplicity of a low-code platform—resulting in one advanced authoring canvas with support for rich responses, code views, speech authoring, and complex scenarios using Power Fx for logic and data manipulation.

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Real customers. Real results.

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Making game day even better

The Miami Dolphins created a chatbot that has handled 40,000 conversations with fans, resolving 97 percent of enquiries, while increasing customer satisfaction.

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Providing instant, personalised support

When San Diego Workforce Partnership saw an influx in displaced workers, their AI-assisted virtual agent helped by handling 75 percent of enquiries.

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Keeping customer service on track

ÖBB, the Austrian rail network, built an AI-assisted chatbot to automate basic customer interactions—freeing human agents for more complex issues.

Used by businesses big and small

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Power Virtual Agents drives business transformation

Learn how businesses built intelligent conversational bots to automate business processes, reduce development costs, and drive efficiencies in this commissioned Total Economic Impact™ study.1


ROI over 3 years


Less time required to handle customer support requests


Less effort required to build and maintain bots compared to prior processes

Recognised as a Leader

Learn why Microsoft was named a Leader in the IDC MarketScape: ​Worldwide General-Purpose Conversational AI Platforms 2021.2

Explore additional resources

Put chatbots to work for you with quick ideas on how to get started.

Read the e-book

Get an introduction to understanding and using Power Virtual Agents.

Download the white paper

Learn best practices for building better chatbots with Power Virtual Agents.

Download the white paper

Powerful alone. Better together.

Build powerful end-to-end business solutions by connecting Power Virtual Agents across the entire Microsoft Power Platform to drive innovation throughout your organisation.
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Power Apps

Build apps in hours—not months—that easily connect to data, use Excel-like expressions to add logic, and run on the web, iOS, and Android devices.

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Power BI

Unify data from many sources to create interactive, immersive dashboards and reports that provide actionable insights and drive business results.

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Power Automate

Include powerful workflow automation directly in your apps with a no-code approach that connects to hundreds of popular apps and services.

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Power Pages

Rapidly build and launch customised, low-code business websites—unify your data and connect customers to vital information and services.

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Explore Power Virtual Agents

See how Power Virtual Agents helps you resolve common issues quickly and provides personalised service to customers and internal users.

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