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Empower everyone to easily build intelligent chatbots

Respond rapidly to your customer and employee needs—at scale—using intelligent chatbots built with Power Virtual Agents. No coding required.

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Microsoft Ignite: Learn about the new capabilities and enhancements for Power Virtual Agents, including collaborative commenting and proactive messaging in Microsoft Teams.

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Hear from Lili Cheng, CVP of Conversational AI, on the future of bot building and how Power Virtual Agents is supporting fusion teams.

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Build the extra help you need

Quickly create sophisticated, AI-powered chatbots that can resolve common issues and answer questions around the clock.

Easily create your own chatbots

Create and manage powerful chatbots—without the need for code or AI expertise—with an easy-to-use graphical interface.

Take action

Easily integrate your chatbots with the products and services you use every day. Look up records, personalise conversations, hand off conversations to live agents, and call APIs. Choose from hundreds of prebuilt connectors, build custom workflows using Power Automate, or create complex scenarios with Microsoft Bot Framework.

Build smarter bots

Get suggestions on which topics to build, create rich, personalised conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance using AI and data-driven insights.

Empower employees, one chat at a time

Transform how your business engages with employees. Give them the tools to easily build chatbots and quickly automate frequently asked questions and common business processes—at no extra charge—within Microsoft Teams.

Real customers. Real results.

Making game day even better

The Miami Dolphins created a chatbot that has handled 40,000 conversations with fans, resolving 97 percent of enquiries, while increasing customer satisfaction.

Fostering healthier cities

The City of Kobe, Japan, used a COVID-19 response chatbot to instantly deliver information to its citizens, reducing call volume by 90 percent.

Providing instant, personalised support

When San Diego Workforce Partnership saw an influx in displaced workers, their AI-assisted virtual agent helped by handling 75 percent of enquiries.

Keeping customer service on track

ÖBB, the Austrian rail network, built an AI-assisted chatbot to automate basic customer interactions—freeing human agents for more complex issues.

Caring for customers and lawns

TruGreen created an AI-driven virtual agent bot in just two days to handle routine enquiries and take action based on customer intent.

Used by businesses big and small

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Extend Power Virtual Agents with Azure

Easily extend your chatbots with code when needed. Connect to Bot Framework skills, call Azure cognitive services, and use your existing Bot Framework chatbots alongside Power Virtual Agents.

Explore additional resources

Put chatbots to work for you with quick ideas on how to get started.

Read the e-book

Get an introduction to understanding and using Power Virtual Agents.

Download the white paper

Learn best practices for building better chatbots with Power Virtual Agents.

Download the white paper

Powerful alone. Better together.

Build powerful end-to-end business solutions by connecting Power Virtual Agents across the entire Microsoft Power Platform—and to Microsoft 365, Dynamics 365, Azure, and hundreds of other apps—to drive innovation across your entire organisation.
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Power Apps

Build apps in hours—not months—that easily connect to data, use Excel-like expressions to add logic, and run on the web, iOS, and Android devices.

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Power BI

Unify data from many sources to create interactive, immersive dashboards and reports that provide actionable insights and drive business results.

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Power Automate

Include powerful workflow automation directly in your apps with a no-code approach that connects to hundreds of popular apps and services.

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Power Virtual Agents

Easily build chatbots to engage conversationally with your customers and employees—no coding required.

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Join our community for support and tips

Connect with tens of thousands of Power Virtual Agents community members around the world, and discover valuable insights and tips from the Power Virtual Agents team.

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See how Power Virtual Agents helps you resolve common issues quickly and provides personalised service to customers and internal users.