Empower everyone to easily create conversational bots
Build intelligent bots in minutes using Generative AI and respond rapidly to customer and employee needs at scale with Power Virtual Agents.
Elevate the conversation
Build bots quickly with Generative AI
Make, test, and publish powerful bots faster using AI within a low-code graphical interface, now with Generative AI support for design and responses (preview).
Deploy across channels and languages
Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.
Scale securely with centralised management
Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.
Improve your bots over time
Automatically track critical KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots.
Making game day even better
The Miami Dolphins created a chatbot that has handled 40,000 conversations with fans, resolving 97 percent of enquiries, while increasing customer satisfaction.
Providing instant, personalised support
When San Diego Workforce Partnership saw an influx in displaced workers, their AI-assisted virtual agent helped by handling 75 percent of enquiries.
Keeping customer service on track
ÖBB, the Austrian rail network, built an AI-assisted chatbot to automate basic customer interactions—freeing human agents for more complex issues.
Used by businesses big and small
Power Virtual Agents drives business transformation
Learn how businesses built intelligent conversational bots to automate business processes, reduce development costs, and drive efficiencies in this commissioned Total EconomicTM Impact study.1
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