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Empower everyone to easily build intelligent chatbots

Respond rapidly to your customer and employee needs—at scale—using intelligent chatbots built with Power Virtual Agents. No coding required.

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Power Virtual Agents integration with Bot Framework Composer is now available—allowing subject matter experts and developers to collaboratively build powerful bots.

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See how Microsoft shifted to a hybrid work model to meet changing customer expectations—and how you can, too.

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Build the extra help you need

Quickly create sophisticated, AI-powered chatbots that can resolve common issues and answer questions around the clock.

Easily create your own chatbots

Create and manage powerful chatbots—without the need for code or AI expertise—with an easy-to-use graphical interface.

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Easily integrate your chatbots with the products and services you use every day. Look up records, personalise conversations, hand off conversations to live agents, and call APIs. Choose from hundreds of prebuilt connectors, build custom workflows using Power Automate, or create complex scenarios with Microsoft Bot Framework.

Build smarter bots

Get suggestions on which topics to build, create rich, personalised conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance using AI and data-driven insights.

Empower employees, one chat at a time

Transform how your business engages with employees. Give them the tools to easily build chatbots and quickly automate frequently asked questions and common business processes—at no extra charge—within Microsoft Teams.

See how real customers are getting real results

Making game day even better

When the Miami Dolphins and their Hard Rock Stadium noticed fan satisfaction decreasing due to subpar communication, they created a chatbot that helped foster conversational experiences to all guests—resulting in noticeable improvements across the board.

Fostering healthier cities

Japan’s seventh-largest city, Kobe, used a COVID-19 response chatbot to instantly deliver resources and information to its citizens, ultimately reducing call volume by 90 percent.

Providing instant, personalised support

When San Diego Workforce Partnership—a nonprofit that helps job seekers—saw an influx in displaced workers, their AI-assisted virtual agent helped handling 75 percent of inbound enquiries.

Serving citizens at scale

As COVID-19 questions and concerns climbed at an unprecedented rate in India, the government used Power Virtual Agents to help Indian citizens get needed answers and resources.

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Extend Power Virtual Agents with Azure

Easily extend your chatbots with code when needed. Connect to Bot Framework skills, call Azure cognitive services, and use your existing Bot Framework chatbots alongside Power Virtual Agents.

Explore additional resources

Put chatbots to work for you with quick ideas on how to get started.

Read the e-book

Get an introduction to understanding and using Power Virtual Agents.

Download the white paper

Learn best practices for building better chatbots with Power Virtual Agents.

Download the white paper

Powerful alone. Better together.

Build powerful end-to-end business solutions by connecting Power Virtual Agents across the entire Microsoft Power Platform—and to Microsoft 365, Dynamics 365, Azure, and hundreds of other apps—to drive innovation across your entire organisation.
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Power Apps

Build apps in hours—not months—that easily connect to data, use Excel-like expressions to add logic, and run on the web, iOS, and Android devices.

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Power BI

Unify data from many sources to create interactive, immersive dashboards and reports that provide actionable insights and drive business results.

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Power Automate

Include powerful workflow automation directly in your apps with a no-code approach that connects to hundreds of popular apps and services.

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Power Virtual Agents

Easily build chatbots to engage conversationally with your customers and employees—no coding required.

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Join our community for support and tips

Connect with tens of thousands of Power Virtual Agents community members around the world, and discover valuable insights and tips from the Power Virtual Agents team.

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See how Power Virtual Agents helps you resolve common issues quickly and provides personalised service to customers and internal users.