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Empower everyone to easily create conversational bots

Empower everyone to easily create conversational bots

Build intelligent bots in minutes using Generative AI and respond rapidly to customer and employee needs at scale with Power Virtual Agents.

Watch Microsoft Build on-demand and discover how to accelerate innovation with collaborative apps and an integrated low-code development platform.

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Discover how to reduce costs and accelerate app building with low-code development.

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Elevate the conversation

Quickly build sophisticated and actionable bots to handle conversations of varying levels of complexity.

Build bots quickly with Generative AI

Make, test, and publish powerful bots faster using AI within a low-code graphical interface, now with Generative AI support for design and responses.

Deploy across channels and languages

Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

Scale securely with centralised management

Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.

Improve your bots over time

Automatically track critical KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots.

Now available: Advanced bot-building studio

Empower professional developers and business users to collaboratively build bots with the next evolution of Power Virtual Agents. Combine the professional developer capabilities of Azure Bot Framework Composer with the simplicity of a low-code platform in a single, advanced authoring canvas—offering support for rich responses, code views, eventing and complex scenarios using Power Fx for logic and data manipulation.

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One platform for every use case

Create chatbots for every department to support all your business needs.
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Customer service

Reinforce customer satisfaction and loyalty while, reducing support costs, statuses, and FAQs.

  • What is the status of my ticket?

  • Why is my account locked?

  • How do I update my account information?

Sales and marketing

Simplify lead generation and increase conversion rates.

  • What products do you offer?

  • Can I get a quote?

  • How can I sign up for the event?

Human resources

Elevate the employee experience and make HR more efficient.

  • What company benefits do I have?

  • What documents do I need for onboarding?

  • When will I get paid?

IT support

Improve IT response time and ticket resolution rates.

  • Do we have a licence for this software?

  • How do I connect to the company's VPN?

  • How do I reset my password?


Reduce financial processing time and increase efficiencies.

  • How do I submit an expense report?

  • What’s the process for approving an invoice?

  • How much is left in my department's budget?


Streamline operations, reduce errors, and increase productivity.

  • How much stock do we have?

  • When will this order ship?

  • Where is the package now?

Real customers. Real results.

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Making game day even better

The Miami Dolphins created a chatbot that has handled 40,000 conversations with fans, resolving 97 percent of enquiries, while increasing customer satisfaction.

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Providing instant, personalised support

When San Diego Workforce Partnership saw an influx in displaced workers, their AI-assisted virtual agent helped by handling 75 percent of enquiries.

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Keeping customer service on track

ÖBB, the Austrian rail network, built an AI-assisted chatbot to automate basic customer interactions—freeing human agents for more complex issues.

Used by businesses big and small

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Power Virtual Agents drives business transformation

Learn how businesses built intelligent conversational bots to automate business processes, reduce development costs, and drive efficiencies in this commissioned Total EconomicTM Impact study.1


ROI over 3 years


Less time required to handle customer support requests


Less effort required to build and maintain bots compared to prior processes

Recognised as a Leader

Learn why Microsoft was named a Leader in the IDC MarketScape: ​Worldwide General-Purpose Conversational AI Platforms 2021.2

Explore additional resources

Put chatbots to work for you with quick ideas on how to get started.

Read the e-book

Get an introduction to understanding and using Power Virtual Agents.

Download the white paper

Learn best practices for building better chatbots with Power Virtual Agents.

Download the white paper

Powerful alone. Better together.

Build powerful end-to-end business solutions by connecting Power Virtual Agents across the entire Microsoft Power Platform to drive innovation throughout your organisation.
 Power Virtual Agents powerapps

Power Apps

Build apps in hours—not months—that easily connect to data, use Excel-like expressions to add logic, and run on the web, iOS, and Android devices.

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Power BI

Unify data from many sources to create interactive, immersive dashboards and reports that provide actionable insights and drive business results.

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 Power Virtual Agents powerautomate

Power Automate

Include powerful workflow automation directly in your apps with a no-code approach that connects to hundreds of popular apps and services.

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 Power Virtual Agents powerpages

Power Pages

Rapidly build and launch customised, low-code business websites—unify your data and connect customers to vital information and services.

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Explore Power Virtual Agents

See how Power Virtual Agents helps you resolve common issues quickly and provides personalised service to customers and internal users.

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