Empower everyone to easily create conversational bots
Build intelligent bots in minutes using Generative AI and respond rapidly to customer and employee needs at scale with Power Virtual Agents.
Elevate the conversation
Build bots quickly with Generative AI
Make, test, and publish powerful bots faster using AI within a low-code graphical interface, now with Generative AI support for design and responses (preview).
Deploy across channels and languages
Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.
Scale securely with centralised management
Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.
Improve your bots over time
Automatically track critical KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots.
Now available: Advanced bot-building studio
Empower professional developers and business users to collaboratively build bots with the next evolution of Power Virtual Agents. Combine the professional developer capabilities of Azure Bot Framework Composer with the simplicity of a low-code platform in a single, advanced authoring canvas—offering support for rich responses, code views, eventing and complex scenarios using Power Fx for logic and data manipulation.
One platform for every use case
Create chatbots for every department to support all your business needs.
Try it now
Reinforce customer satisfaction and loyalty while, reducing support costs, statuses, and FAQs.
What is the status of my ticket?
Why is my account locked?
How do I update my account information?
Sales and marketing
Simplify lead generation and increase conversion rates.
What products do you offer?
Can I get a quote?
How can I sign up for the event?
Elevate the employee experience and make HR more efficient.
What company benefits do I have?
What documents do I need for onboarding?
When will I get paid?
Improve IT response time and ticket resolution rates.
Do we have a licence for this software?
How do I connect to the company's VPN?
How do I reset my password?
Reduce financial processing time and increase efficiencies.
How do I submit an expense report?
What’s the process for approving an invoice?
How much is left in my department's budget?
Streamline operations, reduce errors, and increase productivity.
How much stock do we have?
When will this order ship?
Where is the package now?
Real customers. Real results.
Making game day even better
The Miami Dolphins created a chatbot that has handled 40,000 conversations with fans, resolving 97 percent of enquiries, while increasing customer satisfaction.
Providing instant, personalised support
When San Diego Workforce Partnership saw an influx in displaced workers, their AI-assisted virtual agent helped by handling 75 percent of enquiries.
Keeping customer service on track
ÖBB, the Austrian rail network, built an AI-assisted chatbot to automate basic customer interactions—freeing human agents for more complex issues.
Used by businesses big and small
Power Virtual Agents drives business transformation
Learn how businesses built intelligent conversational bots to automate business processes, reduce development costs, and drive efficiencies in this commissioned Total EconomicTM Impact study.1
Recognised as a Leader
Learn why Microsoft was named a Leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021.2
Explore additional resources
Put chatbots to work for you with quick ideas on how to get started.Read the e-book
Get an introduction to understanding and using Power Virtual Agents.Download the white paper
Learn best practices for building better chatbots with Power Virtual Agents.Download the white paper
Powerful alone. Better together.
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Include powerful workflow automation directly in your apps with a no-code approach that connects to hundreds of popular apps and services.Learn more
Rapidly build and launch customised, low-code business websites—unify your data and connect customers to vital information and services.Learn more