Chatbots are changing the way people do business
Across all industries, chatbots are helping organisations reimagine how they can remove barriers and better serve their customers and employees—at scale.
A retailer, for example, might use a chatbot to inform shoppers about store locations, opening hours, current promotions, and return policies. That same retailer might also connect the chatbot to its internal systems to streamline HR tasks and help employees request paid time off, record their hours, or check their benefits.
But it’s not just retailers who can benefit from chatbots. Organisations across financial services, education, healthcare, insurance, manufacturing, and travel and hospitality are also major users of chatbots. So, whether you’re hoping to streamline the process for customers who need to take out a new insurance policy or schedule a dental cleaning, building a chatbot can make an immediate, positive impact on customers, employees, and your business.