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Use Power Virtual Agents and Generative AI to build intelligent bots
Build bots with Generative AI using Power Virtual Agents
Watch how Power Virtual Agents is transforming bot building with Azure Open AI services. See how you can create instantly useful bots with just your website, collaborate in a fusion team to write and edit a topic with Copilot, and use plugins to let the bot assemble a conversation without pre-built dialogues. Learn more
Create topics and test your chatbot
How to create topics and test your bot with Power Virtual Agents
Learn how to create a chatbot, build custom topics, and test your chatbot, all without writing any code with Power Virtual Agents.
Save authoring time with slot-filling and built-in entities
How to use slot-filling and built-in entities to save authoring time with Power Virtual Agents
Get a deep dive into how to use entities to provide a more natural conversation with your chatbot, and discover how to use pre-built and custom entities to represent information picked out from a bot conversation with a user.
Publish your chatbot to a website
How to publish your bot to a website with Power Virtual Agents
Publish your chatbot to a custom website so your customers can interact with it using Power Virtual Agents.
Using analytics and chat transcripts to improve the performance of your chatbots
How to use analytics to improve chatbot performance
Get a deep dive into using analytics and chat transcripts to improve the performance of your chatbot with Power Virtual Agents.
Sign in directly from within your chatbot
How to sign in directly from within your bot
Add the ability to authenticate a user in specific topics using Power Virtual Agents.
Seamlessly hand-off chatbot conversations to human agents
How to improve customer satisfaction with seamless hand-offs
Learn how chatbot authors can hand-off chatbot conversations to human agents—seamlessly and contextually—so there’s no need for customers to re-explain their issues when an agent is brought in to help.
Get topic suggestions from Dynamics 365
How to get topic suggestions from Customer Service Insights
Automate topic suggestions from Microsoft Dynamics 365 Customer Service Insights to Power Virtual Agents with a single click.
Create chatbots in multiple geographic areas
How to tailor chatbots for multiple geographic areas
Control and choose the country or region of your chatbot and meet data sovereignty requirements of your country.
Explore the Power Virtual Agents Community
Get answers and tips on using Power Virtual Agents directly from other users.