Empower everyone to easily create conversational bots
Respond rapidly to your customer and employee needs—at scale—using intelligent conversational bots built with Power Virtual Agents.
Create the extra help you need
Build bots quickly and easily
Make, test, and publish powerful bots faster than ever using automation, AI, and using a collaborative, low-code graphical interface—with no training required.
Deploy across channels and languages
Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.
Scale securely with centralized management
Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.
Improve your bots over time
Automatically track critical KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots.
Amplify the value of your bots
Included in Microsoft Teams
If your organization uses Teams, your employees can already easily build bots for use within Teams at no extra charge—perfect for employee FAQs and HR tasks.
Included with Dynamics 365 Customer Service
If you use Customer Service Chat or Digital add-ins, take advantage of chat, interactive voice response (IVR) bots, and escalation to a live agent by using the included Power Virtual Agents sessions.
Includes Power Automate functionality
Add automation to your bots using the included Power Automate digital process automation capabilities and more than 650 prebuilt connectors—at no extra charge.
Extends to Azure
Easily extend Power Virtual Agents bots for complex scenarios with the Azure Bot Framework Composer—eliminating the need to spin up additional Azure resources.
Coming soon: Unified bot building studio for fusion development
Empower professional developers and subject matter experts to collaboratively build bots with the next evolution of Power Virtual Agents. This intelligent bot building studio combines the pro-code capabilities of Azure Bot Framework Composer with the simplicity of a low-code platform—resulting in one advanced authoring canvas with support for rich responses, telephony and interactive voice response (IVR) bots, and complex scenarios using Power Fx for logic and data manipulation.
Making game day even better
The Miami Dolphins created a chatbot that has handled 40,000 conversations with fans, resolving 97 percent of inquiries, while increasing customer satisfaction.
Fostering healthier cities
The City of Kobe, Japan, used a COVID-19 response chatbot to instantly deliver information to its citizens, reducing call volume by 90 percent.
Providing instant, personalized support
When San Diego Workforce Partnership saw an influx in displaced workers, their AI-assisted virtual agent helped by handling 75 percent of inquiries.
Keeping customer service on track
ÖBB, the Austrian rail network, built an AI-assisted chatbot to automate basic customer interactions—freeing human agents for more complex issues.
Caring for customers and lawns
TruGreen created an AI-driven virtual agent bot in just two days to handle routine inquiries and take action based on customer intent.
Used by businesses big and small
Power Virtual Agents drives business transformation
Learn how businesses built intelligent conversational bots to automate business processes, reduce development costs, and drive efficiencies in this commissioned Total Economic Impact™ study.1
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