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Microsoft Power Virtual Agents Preview

Provide exceptional support to customers and employees with AI-driven virtual agents. Easily create and maintain bots with a no-code interface.

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Make the benefits of AI real for your business

Resolve routine issues quickly with highly personalized conversational bots, freeing staff to focus on more complex matters. Reduce costs by automating repetitive queries.

Create your own bots

Enable subject matter experts to easily create powerful bots using a guided, no-code graphical interface, without the need for developers or data scientists.

Empower bots to take action

Compose conversational AI experiences using the open-source Microsoft Bot Framework and enable bots to resolve routine issues on behalf of the user. Easily integrate bots with hundreds of apps and services using prebuilt connectors or create custom workflows with Power Automate.

Measure bot performance

Monitor and continuously improve bot performance using AI- and data-driven insights available in an easy-to-read dashboard.

Explore additional resources

Get started quickly, browse business scenarios and use cases, and get product updates.

Learn about current market availability and future expansion.

Power Virtual Agents—even better with Dynamics 365 to manage interactions with customers and employees

Offer exceptional service across all channels, adding value to each interaction.

Dynamics 365 Customer Service

Manage every aspect of your customer service operations and deliver faster, more personalized service.

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Dynamics 365 Sales

Better align cross and upsell opportunities with AI-driven customer insights and recommendations for your sales teams.

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Dynamics 365 Talent

Guide employees to resources such as W-9, health insurance enrollment forms, and other information when they need it.

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