Empower everyone to easily build intelligent chatbots
Respond rapidly to your customer and employee needs—at scale—using intelligent chatbots built with Power Virtual Agents. No coding required.
Hear from Lili Cheng, CVP of Conversational AI, on the future of bot building and how Power Virtual Agents is supporting fusion teams.
Read the blogBuild the extra help you need
Easily create your own chatbots
Create and manage powerful chatbots—without the need for code or AI expertise—with an easy-to-use graphical interface.
Take action
Easily integrate your chatbots with the products and services you use every day. Look up records, personalize conversations, hand off conversations to live agents, and call APIs. Choose from hundreds of pre-built connectors, build custom workflows using Power Automate, or create complex scenarios with Microsoft Bot Framework.
Build smarter bots
Get suggestions on which topics to build, create rich, personalized conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance using AI and data-driven insights.
Empower employees, one chat at a time
Transform how your business engages with employees. Give them the tools to easily build chatbots and quickly automate frequently asked questions and common business processes—at no extra charge—within Microsoft Teams.
Real customers. Real results.
Making game day even better
The Miami Dolphins created a chatbot that has handled 40,000 conversations with fans, resolving 97 percent of enquiries, while increasing customer satisfaction.
Fostering healthier cities
The City of Kobe, Japan, used a COVID-19 response chatbot to instantly deliver information to its citizens, reducing call volume by 90 percent.
Providing instant, personalized support
When San Diego Workforce Partnership saw an influx in displaced workers, their AI-assisted virtual agent helped by handling 75 percent of inquiries.
Keeping customer service on track
ÖBB, the Austrian rail network, built an AI-assisted chatbot to automate basic customer interactions—freeing human agents for more complex issues.
Caring for customers and lawns
TruGreen created an AI-driven virtual agent bot in just two days to handle routine inquiries and take action based on customer intent.
Used by businesses big and small
Extend Power Virtual Agents with Azure
Easily extend your chatbots with code when needed. Connect to Bot Framework skills, call Azure cognitive services, and use your existing Bot Framework chatbots alongside Power Virtual Agents.
Explore additional resources
Put chatbots to work for you with quick ideas on how to get started.
Read the e-bookGet an introduction to understanding and using Power Virtual Agents.
Download the white paperLearn best practices for building better chatbots with Power Virtual Agents.
Download the white paperPowerful alone. Better together.
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Power Automate
Include powerful workflow automation directly in your apps with a no-code approach that connects to hundreds of popular apps and services.
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Power Virtual Agents
Easily build chatbots to engage conversationally with your customers and employees—no coding required.
Learn moreJoin our community for support and tips
Connect with tens of thousands of Power Virtual Agents community members around the world, and discover valuable insights and tips from the Power Virtual Agents team.