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AI-assisted authoring: detect topic overlaps and get topic suggestions from bot sessions

, , Tuesday, June 22, 2021

AI-assisted bot authoring in Power Virtual Agents helps you optimize your chatbot very easily.

I’m thrilled to announce the long-anticipated Topic overlap detection and Topic suggestions from chat transcripts AI features that are now available in public preview.

To use the features, simply go to Manage > AI capabilities, and turn these two features on.

Watch the below video to understand more on how to use the AI-assisted bot authoring features to optimize your chatbot.

Note: These features are currently in public preview, only available in English language PVA bots.