Conversation meets automation

Use the low-code graphical interface to design complex, multi-turn conversations including questions, logic, responses, and more.

Create engaging bots using the latest natural language prompts and generative AI capabilities with Copilot in Power Virtual Agents. Use slot/entity filling, trigger improvements, and self-learning capabilities for continuous improvement.

Transform and reuse bot-gathered data with variable management. Using low-code Microsoft Power Fx language, bots can handle complex logic for sophisticated conversations.

Enrich conversations with multimedia responses including interactive adaptive cards, images, videos, and quick replies. Enhance user engagement with individualized experiences.

Bring conversational intelligence into the world’s most complete low-code platform. Embed your bot in Power Apps, publish it on Power Pages in a matter of clicks, or add it into your Power Automate flow.

Build bots within Microsoft Teams for internal scenarios. Proactively start conversations or post in Teams channels for easy communication.

Connect to Dynamics 365 or a third-party hub to seamlessly hand chats off to customer service agents, including full transcripts and context to provide efficient support.

Automate across your business with more than 1,000 prebuilt and custom data connectors.

Easily publish to multiple channels, including Microsoft Teams, Facebook, websites, and more. Expand your bot's reach and engage with customers wherever they are.

Reach out in 23 languages to customers and colleagues around the globe, providing them with a seamless conversational experience in their preferred language.

Adjust to demand without managing infrastructure, maintenance, and upgrades-saving time and reducing costs-using a globally distributed SaaS backed by the power of Power Platform and the Microsoft Cloud.

Achieve peak bot performance with built-in analytics, including tracking critical KPIs automatically to gain valuable insights. Get better control and custom analytics using Power BI.