In the last year, we have seen tremendous growth in the number of people working and living online, with over two-thirds (74 percent) of Chief Financial Officers planning to permanently shift employees to remote work once the COVID-19 crisis ends1.
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Read this 2021 commissioned study, conducted by Forrester Consulting, to explore the ROI that organizations can expect using Power Virtual Agents over three years.
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Create a FAQ bot for your organization in just minutes with PVA Employee FAQ bot template
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If you are using Bot Framework bots in your organization, you can now easily extend their functionality by calling your Power Virtual Agents bot as a skill. Bot Framework bots can use Power Virtual Agents bot skill manifest to configure a skill connection and invoke Power Virtual Agents functionality at runtime.
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You can now create and use regular expression (regex) entities in your Power Virtual Agents bot.
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Manage your Power Virtual Agents chatbot’s lifecycle to address change control, governance, data residency, and latency requirements by exporting and importing across environments in web and Microsoft Teams.
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Now you can use PVA Custom Analytics to easily view customer conversations as they happened.
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In the last fiscal year, we have made significant enhancements to Power Virtual Agents. Let’s review the highlights.
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AI-assisted bot authoring features – Topic overlap detection and Topic suggestions from chat transcripts are now available for public preview.
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You can now add a Power Virtual Agents chatbot to a Power Apps portal without any code, making it very easy to answer visitors’ questions on your portal page.
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