Read this 2021 commissioned study, conducted by Forrester Consulting, to explore the ROI that organizations can expect using Power Virtual Agents over three years.
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The Power Virtual Agents in a Day events are free one-day workshops where you will learn how to respond rapidly to your customers and employees at scale, using intelligent conversational virtual agents.
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This year at Microsoft Ignite 2021, we are announcing new capabilities within Power Virtual Agents to continue empowering everyone to create intelligent conversational bots.
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Microsoft is named a leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment.
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In the last year, we have seen tremendous growth in the number of people working and living online, with over two-thirds (74 percent) of Chief Financial Officers planning to permanently shift employees to remote work once the COVID-19 crisis ends1.
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Create a FAQ bot for your organization in just minutes with PVA Employee FAQ bot template
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If you are using Bot Framework bots in your organization, you can now easily extend their functionality by calling your Power Virtual Agents bot as a skill. Bot Framework bots can use Power Virtual Agents bot skill manifest to configure a skill connection and invoke Power Virtual Agents functionality at runtime.
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You can now create and use regular expression (regex) entities in your Power Virtual Agents bot.
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Manage your Power Virtual Agents chatbot’s lifecycle to address change control, governance, data residency, and latency requirements by exporting and importing across environments in web and Microsoft Teams.
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Now you can use PVA Custom Analytics to easily view customer conversations as they happened.
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